Georgia Department of Labor

The Georgia Department of Labor’s (GDOL) Unemployment Insurance Claimant Portal allows unemployed Georgians to apply for and claim unemployment benefits.

Timeline:

1 Week

Role:

UX Designer

Project overview

The GDOL Unemployment Insurance (UI) Claimant Portal is crucial for providing financial support to unemployed Georgians, but its lack of mobile optimization makes accessing benefits tedious and frustrating for mobile users.

Problem

How might we optimize the GDOL Unemployment Insurance (UI) Claimant Portal for a native iOS experience that is seamless, accessible, and user-friendly?

Challenges

Due to an aggressive timeline, I needed to maintain the integrity of the UX design process while aligning with deadlines.